FAQ
FAQ
Are your products curly girl approved and Vegan?
Yes they whole line is vegan and all the products are cg approved.
Have your products been tested on animals?
No they are not.
Do you have a store?
Yes in Rotterdam city centre, Botersloot 42A. You are welcome for advice.
Are you sustainable?
Yes we do our best to be sustainable step by step. We use tubes made of 100% recycled plastic. We are very proud that as a small business we oould do this just 1 year after our launch. Our lab and our packaging company are located in the Netherlands, so we work locally.
Are you woman owned?
Yes absolutely. Check who the founder is at "OUR STORY"
Are you a big company?
No we are a very small company. It's just the owner & founder Hanan who tries to manage it all by herself. If you buy from this website you are supporting a small company that's driven to give you the best of the best.
Order
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to get my orders?
It depends on where you are. Orders in the Netherlands have next day delivery during weekdays. Deliveries in Europe can take 2-4 days. Overseas deliveries can take anywhere 6-10 days. You will receive a track an trace.
Any questions about your order?
You can contact us through our contact page! We will be happy to assist you.
Wrong address
If you provide an incorrect address and your package is returned to our warehouse, we can reship your order after receiving a payment of €7.95 for NL. Please note that our actual costs are even higher. We incur the cost of the original shipping, return fees charged to us, and the warehouse handling fees for processing the return.
As a small company, it's challenging when this happens frequently, and we kindly ask for your understanding that we cannot reship the package for free. If you choose not to have the package resent, we will refund your order, minus €7.95 for NL to cover for a part of the costs.
If we make a mistake or if the transport company does, we will always cover all costs and ensure the issue is resolved promptly.
Shipping
What is the delivery time?
The cut off time is 22:00 (10:00 pm).
Orders before 22:00 will be dispatched the same day. There is next day delivery for the Netherlands, but keep mind that it can be busy for DHL and there can be a delay.
Europe 2-4 business days
Rest of the World 6-10 days
Do you send a track and trace?
Yes, please make sure that your e-mail address is correct so that you will receive the track and trace.
Import duties / local tax
If you are located outside the EU, your order may be subject to import duties and taxes as required by your local government. Unfortunately, these charges are outside of our control and separate from the shipping costs.
They are government-imposed fees that apply when importing goods from abroad, and every country handles this differently. Check you local import and tax law if you have any concerns.
Return Policy
Unused and unopened products can be returned. To initiate a return, please email us for the return form and address. Please note, return shipping costs will be at your own expense. After we receive your order it can take 2-3 business days to arrange the refund.
Please also check the track and trace if the order s delivered correctly to the warehouse. The return proces is at your. costs and risks.
